Re: Pilot: Re: pilot-digest V1 #89

[Roger@xxxxxxxxxxx]

Anne Hennegar wrote:
> 
> Roger -
> 
> I've had this problem ever since the first patch. I've called Intellisync
> support, sent emails and a fax. In my opinion, they are totally
> understaffed and can't accomodate the call traffic. Just last Friday, I
> again spent well over an hour on hold trying to get through. I did receive
> one call back but they forgot I was on Pacific Coast time and generally
> don't answer the phone at 6:00am.
> 
> Ironically, I was evaluating this combination for both myself and a client.
> Based on Intellisync's lack of support, the client opted not to pursue them
> as a solution. While this is fine for the client, I still have my personal
> stuff in DayTimer 2.1. So, if you manage to gt a solution from them, I'd
> love to know what worked.
> 

I was on the phone to Intellilink today for a long time waiting and
finally got through to a tech.  We went through a lot of preliminary
questions and he said hold on a minute and we were disconnected.  I
tried to call back but he was on another call and they said he would
call back.  I waited for awhile but had to go out and found that he had
called back after I left.  Will try to call him again on Monday.

I saw on the PalmB Forum on compuserve that another guy had this problem
and they solved it for him.  He didn't say how but I put in a message
asking him the secret.  If I find out I'll let you know.  Have an nice
weekend.

Roger